Frequently Asked Questions

How quick can I get a quote?

Our team can provide a quote within a 6 hour turnaround. Complex jobs may take a little longer.

How long is the quote valid for ?

The quote is valid up to 30 days in most cases with the exception of specials/promotions which will be specified at time of quote.

How can I place my order?

We love talking to our customers , so a quick call on 02 9601 4988 to discuss your job is preferred. However an email on is also a great method. We will respond with an email back or a phone call if necessary

Will I receive an email notification and tax invoice when I place an order?

Yes, on successfully completing your order you will receive an email with a  tax invoice attached.  A PDF proof of your artwork will always be emailed for your approval prior to printing.

Is it possible to order a reprint of a previous job?

Yes of course.. We have all our customers’ artwork backed up to the cloud and can be retrieved at all times. Changes can be done if required.

Can my job be cancelled?

As we like to get on with the job in order to meet our customers deadlines, our jobs are uploaded to our press rooms as soon as you have given approval for the job to go ahead. So in most cases your job can not be cancelled. A quick phone call to us will determine if your job has been started.

What type of files do you accept?

We prefer: Illustrator, InDesign, Photoshop, Publisher, or PDF files.

Please Note:

Illustrator Files: Please convert your text to outline and avoid transparencies.

Indesign files: Please include all images used and fonts.

PDF files: Please embed fonts and make sure your file is saved as a high-resolution file.

Photoshop files: Please flatten your file & save as a TIFF file. Please make sure that the resolution is set at a minimum of 300 dpi. Please convert the color mode to CMYK for 4-color processing.

Publisher files: Please make sure you include all logos, photos and fonts.

How well will my job match what I see on my monitor?

Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.

Do you have templates to help me correctly design my project?

We have lots of templates available for our products. Please call our friendly staff on 02 9601 4988.

Can you amend my artwork for me?

Yes we can.  We offer services to ‘Make your Artwork Press Ready,’ as well as offering full graphic design.

Do you print PMS (spot colours) ?

We suggest you get the best value for your dollar and go for full color, instead of spot colours. However we can provide this service please call us to discuss if your product can be produced with spot colours

Will I be sent a PDF proof before my order is sent to print?

Yes, a PDF proof is always supplied for your approval prior to printing. Printing cannot commence until the proof has been approved. Verbal confirmation will not be accepted.

Do you do sample printing?
We have sample printing available with a surcharge. We recommend you speak to us first if the product you are ordering is possible to have a sample print. Otherwise however, you may request for smallest quantity order if you need to print small lots before the large orders.
What payment methods can I choose from?

We accept payment by credit card (VISA and MASTERCARD only) , CASH or direct deposit into our bank account.

Can I set up an account?

Sorry, in most cases this is not possible. We require payment in full when each order is placed. A 14 day account may be considered for companies that reach our minimum monthly spend, however conditions do apply and a credit application will need to be completed. Call our office and talk to management to discuss.

What are your shipping methods?
We use either Express Post ( via Australia Post ) or a Courier service. We can ship to all parts of Australia .  You are welcome to pick up at our sales office at Oran Park as well.

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